Job Description
- Lead a team of Project Managers and guide them for the successful day-to-day delivery ofprojects.
- Plan and conduct Monthly and Quarterly Business Reviews with customers & delivery teams.
- Conduct periodic Project Health Reviews. Ensure a high level of customer satisfaction, tech excellence, Quality, and Speed of delivery.
- Handle & resolve all customer escalations.
- Achieve revenue growth and profitability targets. Build rapport and closely interact with key stakeholders of the customer to understand their business needs and pain areas.
- Create account-wise Annual Business Plan and collaborate with cross-functional teams of Sales, Technology, Talent Acquisition, RMG, Employee engagement to achieve the same.
- Ensure high levels of employee engagement, learning, and development and control attrition.
- Ensure successful sales to deliver handover and onboarding of new clients.
- Work closely with RMG and Talent acquisition team for demand forecast and fulfillment.
- Facilitate hiring of top talent and developing internal talent for existing and upcoming requirements.
Job Requirements
- 10+ years of experience in Delivery in the IT Industry. Exposure to the US market is preferred.
- Exceptional Project Delivery & Project Management skills.
- Proven track record in leading, motivating and developing a high performing team of Project Managers.
- Expertise in overall Account Management from Project Delivery to Business Development.
- Expertise in stakeholder management and customer relationship management.
- Excellent communication & presentation skills. Excellent at cross-functional collaboration.
- Proven data guided approach to decision making.
- Highly driven, self-motivated & result oriented. Ability to work with minimal supervision.
- Flexible, Open to new ideas & willing to adapt
Job Identification
- Reference ID: WTPUNDM
- Experience : 10
- Position(s): 2
- Location: Pune
- Email: careers@wishtreetech.com

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