Duration : 3 Days

Course Overview

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications:

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

Under ITIL we offer trainings on 3 levels:

>> Foundation Level

>> Intermediate Level

>> Expert Level

Course Content

Service Management  ITIL

ITIL IT Service Management Processes:

  • Service Desk

ITIL Service Support Processes:

  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management

ITIL Service Delivery Processes:

  • Service Level Management
  • Financial Management for IT Services
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management

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